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Customer Services Customer Services
Order Online
Shopping on-line is easy and secure with Little Trekkers. Just follow our easy step by step process to make your purchases securely on-line. Use our search facility or the product category boxes to browse our shop, and then add any products you wish to buy to your shopping cart by clicking the
button. You can then continue shopping and add any additional items to your cart or proceed to the checkout where you will be asked for some details to allow your order to be processed. If you are a returning customer you will only require your log-in details, making ordering quick and simple.
Buying your outdoor gear is easy with Little Trekkers and you can be reassured by our web-site payment security provided by Worldpay.
We accept Visa, Mastercard, Maestro, Switch, Delta, Solo and JCB cards. At each stage of the process we will send you an e-mail so that you are kept informed of the progress of your order.
Order By telephone
You can place your order by telephone on 01226 767321, Monday to Friday 9am-5pm.
Order By Post
You can order anything from our website by posting back our printable Mail Order Form to: Little Trekkers Limited, Unit 4, Bullhouse Mill, Lee Lane, Millhouse Green, Sheffield, S36 9NN
Web-Site Security
Little Trekkers uses the well known secure on-line payment system WorldPay to ensure the security and integrity of all sensitive data. Worldpay's public web servers are certified by Thawte, a public Certificate Authority, ensuring that you can have confidence that nobody can impersonate WorldPay to obtain confidential information.
Any communication between you and WorldPay is encrypted to the maximum strength supported by your browser using TLS or 128 Bit SSL. Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. Worldpay also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review their own proprietary code.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Information is collected through the ordering/registration process so that your order can be processed. We will not forward your details onto any third parties without your consent with the exception of our secure payment service provider at the time of ordering to enable payment to be taken and your order processed. The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.
If you have any questions/comments about privacy please e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Delivery schedule and Charges
We offer a very speedy delivery service at Little Trekkers with orders normally dispatched the same or very next working day, depending upon time of ordering. Very occasionally during busy times dispatch of orders may take longer. All our parcels are sent using either Parcelforce or Royal Mail services. We charge a standard rate of 3.95 for postage and packaging costs to UK mainland destinations.
UK small parcels are dispatched on a Royal Mail First Class Recorded delivery service. Whilst this is not a guaranteed service Royal Mail aim to deliver these parcels the next working day, including Saturdays. UK larger or heavier parcels are dispatched on a Parcelforce 48 hour delivery.
Our Standard service refers to UK mainland orders. Please see chart below for non-UK mainland delivery.
Next Day Delivery Service
The option of Next Day Express Delivery is available with a surcharge of 3.55 (Total cost of P+P 7.50) for UK mainland orders (highland and islands of Scotland can be dispatched on our Express Service but may take slightly longer). Orders need to be received before 12am to guarantee a next day service.
Next Day Delivery Phone Line: 01226 767900
A signature will be required upon receipt of goods. We can deliver to an alternative address which can be arranged at the time of ordering.
We aim to have all items that we have displayed on our website always in stock and it is our policy to remove items from the website should they go out of stock. Very occasionally items may go out of stock before we are able to remove them from the website, but we will notify you should this occur with an anticipated date of delivery and/or alternative option.
European Service
Parcels to other European destinations, including Ireland and the channels islands, are dispatched on a Parcelforce Euro service and are available by telephone or by using our printable Mail Order Form.
| Zone 1: | Parcels are despatched on a Royal Mail First Class Recorded or Parcelforce 48 Hour delivery service |
| Zone 5: | Parcels under 1.5kg are despatched on a Royal Mail International Signed For Service. Parcels over 1.5kg are despatched on a Parcelforce Euro service. |
| All Other Zones: | Parcels are despatched on a Parcelforce service (including Parcelforce European Delivery service) |
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Our Guarantee
We hope that you will be delighted with all your purchases from Little Trekkers. However, if for any reason you wish to return an item please refer to our returns policy below.
Under the Distance Selling Regulations you have the right to cancel your order within 7 working days of delivery for any unused items that you purchase from us. In addition, if for any reason you are not happy with your purchase please return it to us in all its original packaging, unused and in re-saleable condition within 14 days for a full refund of the product cost.
To return an item please complete the return slip, stating your reason for return and whether you require an exchange or refund, and enclose with the item to be returned. Please package the item securely and return to the address below:
Little Trekkers Limited.
Returns Department,
Unit 4, Bullhouse Mill,
Lee Lane,
Millhouse Green,
Penistone,
Sheffield,
S36 9NN.
We recommend that you use the recorded delivery service to provide you with proof of delivery. Unfortunately we are not able to reimburse return delivery costs. However, there is no further Postage and Packaging charge to pay for exchanging items to UK addresses (additional charges may apply for exchanging overseas items).
If any goods are damaged or faulty please contact our aftersales team on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it so that we can advise on the return and replacement of the item. Items should be returned in their original packaging and complete with documentation to allow us to deal with your return. Once we have verified the fault, we'll issue a repair, replacement or refund. We fully examine returned items and liase with the manufacturer, and if a returned item is found not to be faulty we will return the item to you. In this instance you will be liable for the return postage charge.
Complaints
Should you have any reason to complain about any aspect of our service please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . We endeavour to respond to all complaints within 3 working days.