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Customer Services
Returns Department,
Unit 4, Bullhouse Mill,
Lee Lane,
Millhouse Green,
Penistone,
Sheffield,
S36 9NN.
Customer Services Customer Services
Order Online
Shopping on-line is easy and secure with Little Trekkers. Just follow our easy step by step process to make your purchases securely on-line. Use our search facility or the product category boxes to browse our shop, and then add any products you wish to buy to your shopping cart by clicking the
button. You can then continue shopping and add any additional items to your cart or proceed to the checkout where you will be asked for some details to allow your order to be processed. If you are a returning customer you will only require your log-in details, making ordering quick and simple.
Buying your outdoor gear is easy with Little Trekkers and you can be reassured by our web-site payment security provided by Worldpay.
We accept Visa, Mastercard, Maestro, Switch, Delta, Solo and JCB cards. At each stage of the process we will send you an e-mail so that you are kept informed of the progress of your order.
Order By telephone
You can place your order by telephone on 0844 855 3242, 9am-5pm, Monday to Friday.
Order By Post
You can order anything from our website by posting back our printable Mail Order Form to: Little Trekkers Limited, Unit 4, Bullhouse Mill, Lee Lane, Millhouse Green, Sheffield, S36 9NN
Web-Site Security
Little Trekkers uses the well known secure on-line payment system WorldPay to ensure the security and integrity of all sensitive data. Worldpay's public web servers are certified by Thawte, a public Certificate Authority, ensuring that you can have confidence that nobody can impersonate WorldPay to obtain confidential information.
Any communication between you and WorldPay is encrypted to the maximum strength supported by your browser using TLS or 128 Bit SSL. Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. Worldpay also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review their own proprietary code.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Information is collected through the ordering/registration process so that your order can be processed. We will not forward your details onto any third parties without your consent with the exception of our secure payment service provider at the time of ordering to enable payment to be taken and your order processed. The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.
If you have any questions/comments about privacy please e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Delivery schedule and Charges
How long does it take for my order to be dispatched?We offer a very speedy delivery service at Little Trekkers. Orders are picked, packed and dispatched from our very own warehouse, normally the same or next working day, depending upon time of ordering. Very occasionally during busy times dispatch of orders may take longer, but we do have Express delivery available if required (see below)
How much is P+P and where can you deliver to?
|
UK Destinations: |
Parcels are despatched on a Royal Mail First Class Recorded or Parcelforce delivery service |
Republic of Ireland: |
Parcels under 1kg are despatched on a Royal Mail International Signed For Service. Parcels over 1kg are despatched on a Parcelforce or courier service. |
All Other Zones: |
Parcels are despatched on a Parcelforce or Courier service |
We charge a standard service rate of £3.95 to all UK destinations, including Highlands and Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, and Channel Islands.
UK small parcels are dispatched on a Royal Mail First Class Recorded delivery service. Whilst this is not a guaranteed service Royal Mail aim to deliver these parcels the next working day from leaving our warehouse. Larger or heavier parcels are dispatched on a Parcelforce or other reliable courier service. Therefore, the vast majority of our customers receive their parcel within 2-3 working days of ordering on our standard service.
If time is critical, we recommend our Guaranteed Next Day service (see above).
Our Standard service refers to UK orders. Please see chart below for non-UK delivery destinations. Parcels to other European destinations are dispatched on a Parcelforce or Courier service and are available by telephone or by using our printable Mail Order Form.
Next Day Delivery Phone Line: 0844 855 3242
Available 9am – 5pm, Monday to Friday
Next Day Express Delivery is available at a cost of £7.95 for UK orders. We aim to achieve our Next Day Service to most areas of the UK. However, this cannot be guaranteed to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly and the Channel Islands which may take slightly longer.
Orders need to be received before 12 Midday to guarantee a Next Day Delivery Service. Parcels are then delivered the Next Working Day before 1pm. Bank Holidays and Weekends are not Working Days and an order placed before Midday on Friday can expect to be received before 1pm on the following Monday.
A signature will be required upon receipt of goods. We can deliver to an alternative address which can be arranged at the time of ordering.
Can I have my parcel delivered to an alternative address?Yes you can. You do need to ensure that your card payment details match the address that the card is registered to. However, you can create multiple alternative delivery addresses in your address book. Please remember to select the address you require for delivery when ordering.
For telephone orders, just let our customer service team know that you would like the goods delivered to an alter
What if I’m not in when my parcel arrives?Our Postal agent will have left you a card to let you know that they have called and further instructions about either redelivery or collection.
My parcel hasn’t arrived – what should I do?Please contact us on
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and we will investigate for you. Please be aware that for parcels dispatched on our standard service Royal Mail require 15 working days before they will consider an item as lost.
Our Guarantee
We hope that you will be delighted with all your purchases from Little Trekkers. However, if for any reason you are not happy with your purchase please return it to us in all its original packaging, unused and in re-saleable condition within 14 days for either an exchange or refund of the full product cost.
To return an item please complete the returns slip enclosed with your order, stating your reason for return and whether you require an exchange or refund, and enclose with the item to be returned. Please package the item securely and return to the address below:
Little Trekkers Limited.Returns Department,
Unit 4, Bullhouse Mill,
Lee Lane,
Millhouse Green,
Penistone,
Sheffield,
S36 9NN.
A return address label is attached to your order paperwork for convenience, but please don’t forget to attach postage. Unfortunately we are not able to reimburse return delivery costs. However, there is no further Postage and Packaging charge to pay for exchanged items to be sent to UK addresses (additional charges may apply for exchanging overseas items). We recommend that you use the recorded delivery service to provide you with proof of delivery.
Can I return something just because I don’t like it or it’s the wrong size?
Yes you can … our returns policy applies for any reason what-so-ever. Provided we receive the item in all its original packaging, unused and in re-saleable condition within 14 days we will either exchange or provide a full refund of the product cost.
How long does it take to process my exchange or refund?
We do all we can to process returns as quickly as possible and normally have replacement items picked, packed and on their way within 2 working days from receipt. We do not charge any further delivery costs for exchanged goods sent to UK addresses. Please contact us on
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to enquire about possible overseas additional costs.
Items returned for refund are inspected by our returns team and a refund authorized normally within 7 days of receipt. However, please allow up to 21 days as this may be longer during busy periods. Please contact us if you have not received your replacement item or a refund within this timescale so that we can investigate.
You’ve sent me the wrong item – what do I do now?
Please let us know on
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, or by telephoning 0844 855 3244, so we can put it right for you.
P.S. We’re really, really sorry if you’re reading this because it’s happened to you…! We have an exceptionally good accuracy record but, very, very occassionally, we’ll have a hiccup in the human error department. We will do everything we can to resolve this for for you.
My stuff has arrived faulty or damaged – what do I do?
We take the utmost care with the storage, picking and packaging of goods, but occasionally items may be damaged in transit. If any goods are damaged or faulty on arrival please contact our customer service team on
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, or by telephoning 0844 855 3244, so that we can advise on the return and replacement of the item. Items should be returned in their original packaging and complete with documentation to allow us to deal with your return.
If an item subsequently develops a fault please contact our after sales team on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or by telephoning 0844 855 3244, so that we can advise on the return of the item for inspection. Once we have verified the fault, we'll issue a repair or replacement. We fully examine returned items and liase with the manufacturer if required, and if a returned item is found not to be faulty we will return the item to you. In this instance you will be liable for the return postage charge.
I would like to speak to somebody about my return, exchange, or refund
Please either e-mail
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or telephone 0844 855 3244 and we will do all we can to help. Our Customer Service Advisors are available from 9am – 5pm, Monday to Friday, excluding Bank Holidays.
Complaints
Should you have any reason to complain about any aspect of our service please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . We endeavour to respond to all complaints within 3 working days.