Due to the rising concerns and pressures of the Covid-19 situation, we would like to outline a few details for our customers
We are now shipping all orders within 2 working days of purchase, and although we are seeing some orders being delivered within an additional 2 working days, some orders are taking as long as 10 working days. So please bear with us and Royal Mail at the period of significantly increased volume and disruption, if you can refrain from contacting customer service before this time, this will also help support our operation.
Please note that our customer service hours have changed: Monday - Friday 11am - 4pm
We have suspended all next day deliveries, and the only option available would be UK Standard, 3-5 working days via Royal Mail.
All orders are being shipped on time. Should this change we will inform you via email/website and our social channels. If you have any concerns please do not hesitate to contact us on firstname.lastname@example.org or call us on 01226 767321.
We hope you are all staying safe and following government guidelines on protecting yourself and your family.
Further Information: Coronavirus (COVID-19): UK government response
Royal Mail Update 16/03/2020
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
We are actively monitoring this rapidly evolving situation. We take the health and safety of our people very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England.
Signing for and receiving items
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.
Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to. Full information on acceptable forms of ID can be found .
In the event we need to close one of our units, this decision would be made in line with Public Health England guidance. Royal Mail has many years’ experience of contingency planning for a number of different scenarios. We will follow the Government’s advice and work closely with the relevant authorities.
We have extensive experience in being able to quickly deploy business contingency plans so we continue to provide customers with access to our services and their mail.
Information taken from Royal Mail - https://www.royalmail.com/coronavirus