Our delivery charges and details of these services are listed below, please be aware that delivery times are from when your order has been dispatched. Please note that Saturday, Sunday and Bank Holidays are not working days. We aim to keep our delivery costs as low as possible whilst still offering a very speedy and reliable Standard Delivery Service. We also offer various delivery options to meet the need for more urgent and time specific delivery.

Delivery Charges

 

Dispatch

Little Trekkers normally dispatches your order the same or next working day after placing the order. It might take longer during very busy periods such as Sale. Express deliveries are always packed and despatched in priority. If for any reason a delay of more than 3 working days is expected, we will inform you. PLEASE NOTE: Our working days are Monday - Friday excluding bank holidays. Saturdays and Sundays are NOT classed as working days.

Returns, Exchanges & Refunds

Please Note: Items with a box must be returned with the box in perfect condition. We recommend using the bag the item was received in to prevent damage. Please don’t attach labels to the box. If boxes are returned damaged, we may not be able to offer you a refund or exchange.

It's important that you're 100% happy with your purchase. If you do not feel satisfied, or are unhappy for any reason, we recommend that you get in contact with us so that we can provide further advice or suggest an alternative style. All that we ask is that the item you are returning is unworn, with ALL original labels within 30 days. We cannot accept an item that has been used or shows signs of use in the interests of both health and hygiene.

You have 28 days following receipt of your order to return any unwanted goods for an exchange or refund. Please return your item unused, in its original packaging with all tags attached and include your returns slip which will be included in your parcel.

Can I return something if it is the wrong size or I just don't like it?

We try to give you as much information about the product online so we hope that this won't happen. But if it does then yes of course you can send your item back. You have 28 days to decide if you want to keep your order. If you are returning goods for reasons of size or a change of mind, then we do expect them to be unused and in a re-saleable condition in its original packaging with all the tags attached.

How do I return or exchange my items?

We hope you'll love your Little Trekkers stuff, but if you do need to return an item the process is simple. Your return needs to be unused, in a re-saleable condition in its original packaging with all tags attached. Please fill in the returns form and retain your invoice, selecting your reason for return. Don't forget to let us know if you would like an exchange or a refund.

Collect+

You can now use CollectPlus to return your items to us, for £4.49.
CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 5,800 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.
Simply visit http://www.collectplus.co.uk/littletrekkers to find your local CollectPlus store and to purchase your returns label for £4.49

Enter your order number and your email address, then simply buy, print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at https://www.collectplus.co.uk/track/new.

Please note, you must purchase and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.

You can return parcels with cabin baggage dimensions 60 x 50 x 50cm and up to 10 kg using CollectPlus.

You can find your nearest CollectPlus store at https://www.collectplus.co.uk/store_locator and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode o 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewed at http://www.collectplus.co.uk/smsterms.

Please note: We can't refund your return delivery costs, but we won't charge you any more postage to re-send an exchange if you live on the UK mainland
(Please contact us for overseas or UK Highland and Island addresses as additional charges may apply).

You sent me the wrong items - what now?

Sometimes (and only sometimes) we do get it wrong and we are really sorry. Please let us know on aftersales@littletrekkers.co.uk so that we can put it right for you.

My items have arrived faulty/damaged - what can I do?

This is certainly a rare occurrence and if you are unlucky enough that this has happened to you please contact our customer services team on aftersales@littletrekkers.co.uk and they will advise you on the return and replacement of your item. Please return your item unused, in its original packaging with all tags attached and include your returns slip. We will issue a replacement once we receive the item back into our warehouse.
If your item develops a fault after use, please contact our aftersales team on aftersales@littletrekkers.co.uk and they will advise you on the return of your item. Once we receive the item back we will examine the item to verify the fault, and then issue a repair or replacement.

How long will it take to get my refund?

Items returned for refund need to be fully checked and require additional paperwork and authorisation via our secure on-line service provider. We usually process refunds within 7 days but, to allow for busy periods, please allow up to 28 days from us receiving the item back for your refund to be processed. If you have not received your refund within this time frame please contact us so that we can investigate what's happened on aftersales@littletrekkers.co.uk.

Complaints

We try our very best to keep all our customers happy and we hope that you don't need to complain. However, if you are in any way dissatisfied with any part of our service or products please let us know. It is really important that you put your complaint in writing to customerservices@littletrekkers.co.uk or by letter to the address below:
Little Trekkers Ltd, Unit 4, Bullhouse Mill, Lee Lane, Millhouse Green, Penistone, Sheffield, England, S36 9NN