Please Note: Items with a BRANDED box must be returned with the box in perfect condition. We recommend using the bag the item was received in to prevent damage. Please don’t attach labels to BRANDED boxES. If branded boxes are returned damaged, we may not be able to offer you a refund.
It's important that you're 100% happy with your purchase. If you do not feel satisfied, or are unhappy for any reason, we recommend that you get in contact with us so that we can provide further advice or suggest an alternative style. All that we ask is that the item you are returning is unworn, with ALL original labels within 30 days. We cannot accept an item that has been used or shows signs of use in the interests of both health and hygiene. If you have any concerns pertaining this, please call us at 01226 767321
We will happily, with proof of purchase offer a Full Refund for all items received back within 30 Days of purchase. All sale items are strictly Refund for all received back to us within 14 days from when the order is received.
Can I change or cancel an order I've already placed?
Unfortunately, at the moment it's not possible for you to change or cancel an existing order yourself. If you'd like us to make any amendments to an order that hasn't yet been shipped, please contact us. Please call rather than email - many orders are shipped within an hour of being placed, so if you call we can respond as quickly as possible.
How long should a return take?
Please allow up to 21 days for the full returns process to be completed. If you’re using the Collect+ service, please take note that the date the return arrives with us may not be the day it gets processed for a return. If you'd like to exchange an item, the best way to do this is to place a new order on the desired product/size and returning the item(s) you've received for a full refund as we currently do not offer exchanges.
If you are returning goods by your own method please send to: Little Trekkers Ltd, 10 St. John Street, Ashbourne, Derbyshire, DE6 1GH
We strongly recommend you get proof of postage, as we cannot accept responsibility for parcels lost in transit without the proof of posting. You can track your return using the reference on the returns label on the Royal Mail website.
Goods must be returned in perfect, resalable condition, please ensure all items are returned with tags still attached including any labels and outer packaging of the product (eg. Box).
All Free Gifts/ Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned.
This does not affect your statutory rights.
We will happily, with proof of purchase, offer a Full Refund for all items received back within 30 Days of receipt. All sale items are strictly Refund for all received back to us within 14 days of receipt.
You can now use CollectPlus to return your items to us, for £4.49.
CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 5,800 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.
Simply visit http://www.collectplus.co.uk/littletrekkers to find your local CollectPlus store and to purchase your returns label for £4.49
Enter your order number and your email address, then simply buy, print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at https://www.collectplus.co.uk/track/new.
Please note, you must purchase and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.
You can return parcels with cabin baggage dimensions 60 x 50 x 50cm and up to 10 kg using CollectPlus.
You can find your nearest CollectPlus store at https://www.collectplus.co.uk/store_locator and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewed at http://www.collectplus.co.uk/smsterms.
If you cancel your order and request a refund, please note it may take up to 5-7 working days for funds to reach your account. If you still haven't received your refund after 7 working days, please contact our customer service team.