Please Note: Items with a BRANDED box must be returned with the box in perfect condition. We recommend using the bag the item was received in to prevent damage. Please don’t attach labels to BRANDED BOXES. If branded boxes are returned damaged, we may not be able to offer you a refund.
It's important that you're 100% happy with your purchase. If you do not feel satisfied, or are unhappy for any reason, we recommend that you get in contact with us so that we can provide further advice or suggest an alternative style. All that we ask is that the item you are returning is unworn, with ALL original labels within 30 days. We cannot accept an item that has been used or shows signs of use in the interests of both health and hygiene. If you have any concerns pertaining this, please call us at 01226 767321
We will happily, with proof of purchase offer a Full Refund for all items received back within 30 Days of purchase. All sale items are strictly refund for all received back to us within 14 days from when the order is received.
Can I change or cancel an order I've already placed?
Unfortunately, at the moment it's not possible for you to change or cancel an existing order yourself. If you'd like us to make any amendments to an order that hasn't yet been shipped, please contact us. Please call rather than email - many orders are shipped within an hour of being placed, so if you call we can respond as quickly as possible.
If you'd like to exchange an item, the best way to do this is to place a new order on the desired product/size and returning the item(s) you've received for a full refund as we currently do not offer exchanges.
How long should a return take?
Please allow up to 21 days for the full returns process to be completed.
When returning goods please send to: Little Trekkers Ltd, Unit 12 Parker Centre, Mansfield Road, Derby, DE21 4SZ
We strongly recommend you get proof of postage, as we cannot accept responsibility for parcels lost in transit without the proof of posting.
Goods must be returned in perfect, resalable condition, please ensure all items are returned with tags still attached including any labels and outer packaging of the product (eg. Box).
All Free Gifts/ Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned.
This does not affect your statutory rights.
We will happily, with proof of purchase, offer a Full Refund for all items received back within 30 Days of receipt. All sale items are strictly Refund for all received back to us within 14 days of receipt.
If you cancel your order and request a refund, please note it may take up to 5-7 working days for funds to reach your account. If you still haven't received your refund after 7 working days, please contact our customer service team.