It's important that you're 100% happy with your purchase. If you do not feel satisfied, or are unhappy for any reason, we recommend that you get in contact with us so that we can provide further advice or suggest an alternative style. All that we ask is that the item you are returning is unworn, with ALL original labels, within 30 days. We cannot accept an item that has been used or shows signs of use in the interests of both health and hygiene. If you have any concerns pertaining this, please call us at 01226 767321
We will happily, with proof of purchase, offer a full refund for all items received back within 30 Days of purchase.
If you would like to return all or part of your order
Please visit: www.royalmail.com/track-my-return/create/4021
Please fill out the relevant return information, including order number. After entering your details, either print your label out at home or scan the QR code at your local post office. Remember to keep your proof of postage. We offer these return labels at a cost of £3.15, which will be deducted from your overall refund amount (this service excludes larger parcels over 61cm x 46cm x 46cm or heavier than 20kg. You can return these via your own chosen courier method, please retain proof of posting)
Items with a branded box must be returned with the box in perfect condition. We recommend using the bag the item was received in to prevent damage. Please don’t attach labels to branded boxes. If branded boxes are returned damaged, we may not be able to offer you a refund.
We do not offer exchanges, please place a new order, and return any unwanted items for a refund.
MOUNTS items are sent to you directly from the supplier, if you want to return any Mounts items, please use their dedicated returns portal: https://www.mountsstore.co.uk/pages/returns
Returning a John Deere or Polaris toy is at the customers own cost, please retain proof of posting.
How long should a return take?
Please allow up to 21 days for the full returns process to be completed. All Free Gifts/ Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned.
This does not affect your statutory rights.
We will happily, with proof of purchase, offer a Full Refund for all items received back within 30 Days of receipt. All sale items are strictly Refund for all received back to us within 14 days of receipt.
If you cancel your order and request a refund, please note it may take up to 5-7 working days for funds to reach your account. If you still haven't received your refund after 7 working days, please contact our customer service team.